Shipping and Delivery

How long does delivery take?

Usually it takes 5-21 days total (US orders usually around 5-10 days). Due to high demand of some of our most popular products and remote area, please allow up to 2-3 weeks for international delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

I've entered a wrong shipping address! Can I change it?

If this happens to you, email us as soon as possible and we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

 

Are there customs, taxes, duties, and/or tariffs?

We are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Well Pick is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

 

Will my order come in one package?

In order for us to get the items to you as fast as possible some items may be shipped in separate packages.

 

I have a question on my order or on your store that is not yet answered here, how do I get a hold of you?

Please email us at namaste@dilseyoga.com and we'll get back to you as soon as we can! 😊